Privacy Policy

Rachel Daphne Coaching ("we", "us") runs teamdevelopmentresources.com and the Team Development Diagnostic. We respect your privacy and handle personal information in line with the Australian Privacy Principles. This policy explains what we collect, why, and the choices you have.

What we collect

• Contact details you give us: your name, work email, organisation, role, team size and country.
• Your diagnostic answers and the scores and report they produce.
• Messages you send through our contact form, and requests for the free sample pack.
• If you buy a licence: your organisation name, ABN (if provided), the buyer's and facilitator's names and emails, and your licence details. Card payments are processed by Stripe. We never see or store your full card details.
• When you download licensed files: the date, time and IP address of each download, so we can protect licensed materials from unauthorised sharing.
• Basic website usage information, such as pages visited and buttons clicked, collected through privacy-friendly analytics.

How we use it

• To show and send you your diagnostic report.
• To reply to your enquiries and book calls.
• To deliver your licence, download links, receipts and renewal reminders.
• To send occasional emails about team development and our program, if you have agreed to receive them. Every email has an unsubscribe link.
• To protect licensed materials and to improve our website.

We never sell or rent your personal information.

Who we share it with

We use trusted service providers to run our business. They only use your information to provide their service to us:

• Lovable (website hosting and database)
• Stripe (payments and receipts)
• MailerLite (email newsletters and follow-up emails)
• Calendly (call bookings)
• Microsoft (our business email)

Some of these providers store information outside Australia, including in the United States and Europe. We choose providers with strong security and privacy practices.

We may also disclose information if the law requires it.

How we keep it safe

We store information with reputable providers that use encryption and access controls. We keep personal information only as long as we need it for the purposes above, or as the law requires (for example, tax records for purchases).

Your choices

• You can unsubscribe from our emails at any time using the link in any email.
• You can ask to see, correct or delete the personal information we hold about you by emailing hello@racheldaphnecoaching.com. We will respond within 30 days.

Cookies

Our website uses only the cookies and similar technologies needed for it to work, plus analytics that help us understand how the site is used. You can block cookies in your browser settings, although some features may not work.

Complaints

If you have a concern about how we have handled your information, please email hello@racheldaphnecoaching.com and we will work with you to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact

Rachel Daphne Coaching
hello@racheldaphnecoaching.com