Refund Policy
Last updated: 16 October 2026
Licences for the 12-Week Team Development Program are digital products. Your files are delivered straight after purchase through your private download page.
Change of mind
Because the materials are digital and supplied immediately, we don't offer refunds for change of mind once your download page has been delivered. If you'd like to see the materials before you buy, the free sample pack shows a full session.
If something isn't right
If a file is faulty, won't open, or isn't what we described, email hello@racheldaphnecoaching.com with your licence number. We'll fix or replace it, or give you a refund where that's the right remedy.
Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If there is a major failure, you are entitled to a refund.
Facilitated programs and workshops
If you book Rachel to deliver the program or a workshop, the cancellation and refund terms are set out in your written agreement or proposal.
Contact
Rachel Daphne Coaching
hello@racheldaphnecoaching.com